Privacy Policy

1. Introduction

eygen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our betting intelligence platform ("Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account (email address, name, password)
• Subscribe to a paid plan (billing information via Stripe)
• Contact us for support (email, message content)
• Complete user surveys or feedback forms

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, features used)
• Analytics data via privacy-focused tools (Plausible Analytics)
• Error logs and diagnostic information (via Sentry)
• Cookie data (authentication, preferences)

2.3 Betting Activity

We track which predictions and value bets you view and interact with to:

• Calculate your performance metrics and ROI
• Personalize recommendations
• Improve our machine learning models
• Generate usage analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing confirmations
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Send marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Generate aggregated, non-identifying statistics

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information and the specific context in which we collect it:

• Contract performance: To provide the Service you signed up for
• Legitimate interests: To improve our Service and ensure security
• Legal obligation: To comply with laws and regulations
• Consent: For marketing communications (you can withdraw consent anytime)

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

5.1 Third-Party Service Providers

We share information with trusted third parties who assist us in operating the Service:

• Stripe: Payment processing (credit card information)
• Supabase: Database and authentication
• Vercel: Hosting and deployment
• SendGrid: Email delivery
• Plausible Analytics: Privacy-focused analytics (no personal data)
• Sentry: Error monitoring and diagnostics

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or regulatory requirements).

5.3 Business Transfers

If eygen is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we delete or anonymize your personal information within 30 days, except where we are required by law to retain it longer.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure authentication with Supabase Auth
• Regular security audits and monitoring
• Access controls and principle of least privilege
• PCI DSS compliant payment processing (via Stripe)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 GDPR Rights (EEA Residents)

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to restriction: Limit how we process your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing at any time

8.2 CCPA Rights (California Residents)

• Right to know what personal information we collect and how we use it
• Right to delete personal information (with exceptions)
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@eygen.com. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies:

9.1 Essential Cookies

Required for the Service to function (authentication, session management). You cannot opt out of these cookies.

9.2 Analytics Cookies

We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not collect personal data. It provides aggregate statistics only.

9.3 Managing Cookies

You can configure your browser to refuse all cookies or indicate when a cookie is being sent. However, if you disable cookies, some features of the Service may not function properly.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using the Service, you consent to the transfer of information to countries outside of your country of residence.

12. Third-Party Links

Our Service may contain links to third-party bookmakers and websites. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. If we make material changes, we will provide additional notice (such as via email). You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

14. Do Not Track Signals

We respect Do Not Track (DNT) signals. Our Plausible Analytics integration already respects DNT by design, as it does not track users or collect personal data.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@eygen.com
• Data Protection Officer: dpo@eygen.com
• Website: eygen.com/contact